Regulatory information

 

Towergate Insurance is a trading name of Towergate Underwriting Group Limited, registered in England with company number 4043759.

Registered Address: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent, ME14 3EN. VAT Registration Number: 447284724.

Towergate Underwriting Group Limited is authorised and regulated by the Financial Conduct Authority. Our register number is 313250. This can be checked by visiting the FCA website. Towergate Underwriting Group Limited uses various other trading names. These can be viewed by visiting the registered trading names section of the the FCA website.

Complaints publication report

Firm name: Towergate Underwriting Group Limited
Period covered in this report: 1st January 2015 to 30th June 2015
Brands/trading names covered: The trading names covered by this report can be found on the FCA Register by clicking on the following link:

FCA Website

The FCA require us to report to them the number of complaints we deal with, the percentage of complaints we close within 8 weeks and the percentage of complaints we uphold. This information is contained in the table below, for the period 1st January 2015 – 30th June 2015.

This table belongs to DISP 1.10A.2R. (This can be found in the FCA Handbook on the FCA Website)

  Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Banking and credit cards n/a n/a n/a n/a
Home finance n/a n/a n/a n/a
General insurance and pure protection 1004 874 87.2% 50.8%
Decumulation, life and pensions n/a n/a n/a n/a
Investments n/a n/a n/a n/a
Credit-related 2 1 n/a 50%

Our objective is to provide a high standard of service to our customers at all times. However, we recognise that things can sometimes go wrong. When this occurs, we are committed to resolving matters promptly.

Your feedback

We are always keen to get feedback from our customers. If you would like to let us know about your experience as a Towergate customer, visit the Contact us section of this website and see how you can get in touch.

Towergate Insurance is a trading name of Towergate Underwriting Group Limited, registered in England with company number 4043759.

Registered Address: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent, ME14 3EN. VAT Registration Number: 447284724.

Towergate Underwriting Group Limited are authorised and regulated by the Financial Conduct Authority. Our register number is 313250. This can be checked by visiting the FCA website.

Towergate Underwriting Group Limited uses various other trading names. These can be viewed by visiting the registered trading names section of the the FCA website.

Folgate Insurance Company Limited - Employers' Liability Register.

Folgate Insurance is now owned by Anglo London and has become a member of ELTO and all queries should be forwarded to Enquiries@folgateinsurance.com

*Premium Credit Limited - Regulatory Information

We primarily use Premium Credit Limited (PCL) to provide finance to Towergate customers**. We may receive a commission for introducing customers to them. Your personal information and the bank details you provide to us will be passed to them and they will contact you via email or text and send PDF or word documents. Credit is subject to status and they may use a credit reference agency that leaves a record of the search or other information about you to carry out credit and anti-money laundering checks, they may also make credit assessments based upon any previous payment history you may have had with them.

**A small part of our business also introduces credit to Close Premium Finance where PCL are unable to provide the finance.