Towergate Privacy Statement
Towergate Insurance Limited, along with its subsidiary companies (the “Towergate Group”) believes in protecting the personal information that you provide us with. The data controller for your information is the company you contract with.
If you wish to opt-out of receiving information from Towergate Insurance Limited about it and its subsidiary companies’ products please write to the Towergate Data Protection Officer (care of the office of the CIO) at Towergate Insurance, 77 Leadenhall Street, London EC3A 3DE.
For general data protection queries you can email DataProtection@towergate.co.uk
How we use the information you provide us
We will process the data (for example name, contact details, item insured, claims history) to provide the products and/or services that you request, to communicate with you, and for marketing or market research purposes.
We store all the information you provide us, including information provided via forms you complete on our website, and information which we may collect from your browsing.
Any new information you provide us may be used to update an existing record we hold for you. If you provide a work email we will not be responsible for third parties having access to any communications we send.
To help us prevent fraud and money laundering, your details may be submitted to fraud prevention agencies and other organisations where your records may be searched. We may also conduct a search with a credit reference bureau to assist us in providing a quote, and to check which payments options we can make available to you. We ask for your home/office, mobile phone number, and email address to enable us to contact you in relation to an enquiry you have made, to contact you about relevant products or services, to contact you or if there is a problem with your quote/product.
We may make outbound phone calls for a number of reasons relating to many of our products (example: to update you on the progress of a claim). We are fully committed to the regulations set out by Ofcom and follow strict processes to ensure we comply with them.
Generally by providing the requested data you consent to the Towergate Group using that data for administrative purposes and for occasionally informing you of other products and services by letter, SMS, phone and/or email. We may also use the information we collect to occasionally notify you about important functionality changes to the website.
Our own security procedures mean that we may occasionally have to request proof of identity or check your presence on the electoral roll.
In the event of phone calls from you, we also reserve the right to ask security questions (which we in our sole discretion deem appropriate) in order to satisfy ourselves that you are who you say you are.
IP Addresses and Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. We may also use ‘cookies’ to monitor how people use our website.
Session cookies are used to remember details during a single visit to our website; they expire as soon as you leave our website. The Towergate Group uses these cookies to remember the information you have entered from page to page. We deem these session cookies as necessary to the working of the website. If these are disabled then various functions of the website may not work to your satisfaction.
Persistent cookies are used for website analytics and reporting. We use this information to ensure the website works properly for customers and to understand how the site is being used in order to improve your experience. User data is anonymous.
Third Party Cookies
Third party cookies are used to track where you have come from, for example if you were referred to us by another website by collecting anonymous data. This lets us reward some external websites for referring customers to us.
You’ll sometimes see our advertising or special offers on other websites. Cookies provided by the other website or advertising network can tell us how effective this is. For example, if you click on one of our advertisements, the website owner might use a cookie to tell us that you came from their site.
Cookies by themselves can’t be used to find out the identity of any user. The information is completely anonymous and doesn’t contain any of your personal data. Unless you choose to tell then, the third party sites will never know who you are even if they assign you a browser cookie.
Cookie Consent Policy
Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the Towergate Group cookies having visited this site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)
In order to check whether emails we send are effective we will sometimes use tools that show us which emails have been opened, responded to or forwarded.
Keeping you informed
We’d like to keep you updated about relevant offers, products and services from the Towergate Group, its agents and business partners. As a customer we will also tell you about special Towergate Group customer discounts, loyalty rewards and provide help and tips to make the most of your Towergate Group products and services. These offers may relate to any of the range of insurance products offered across the Towergate Group. More information about the Group and the types of products we offer is available at www.towergateinsurance.co.uk
By providing us with your contact details, you consent to being contacted by post, email, text and telephone. Tell us if you do not want to hear from us.
Each time you receive electronic marketing information or a message, you have the option to decline to receive further marketing information from us. This is known as an ‘opt-out’.
If you have more than one address or email address please make sure to notify any changes to your preferences for each address or email address you have registered with us.
Where we store your Personal Data and our suppliers
As required by the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information you have given to us.
Third parties may deliver some of our products to you, or provide all or part of the service requested by you. In these instances, while the information you provide will be disclosed to them, it will only be used for the administration of the service provided (including for example verification of any quote given to you and claims processing), underwriting and pricing purposes as appropriate, testing, and to maintain management information for business analysis.
If we provide information to a third party we will require it and any of its agents and/or suppliers to:
- Maintain the security and confidentiality of the information and restrict access to those of its own employees.
- Use the data for the agreed purpose only and prevent it being used for any other purpose by any other party.
- Refrain from communicating with you other than concerning the product in question.
- Return the data to us at the conclusion of any contract term, and destroy or delete any copies made of all or any part of the information unless copies are needed to be kept to comply with regulations.
Before you provide any data to us we will endeavour to make it clear why we need it. Sometimes we may need sensitive personal data (e.g. motoring convictions). When this is required we will obtain your consent first. Otherwise, by providing us with the information, either orally or in writing, or by using our website, you consent to the collection, use and processing of the information we obtain from or about you as a result of our dealings with you (including any data we obtain from third parties) by the Towergate Group to provide and send you information about our products and/or services.
A customer may give consent for their spouse/partner/another nominee to act on their behalf. Consent can be given over the phone, via email or in writing. If the request is made via email or in writing we will contact the customer to validate the request.
Subsequent to your purchase of a product or service, we may enter into an arrangement for that product or service to be provided by a new third party. If this happens, the terms and conditions of your contract with us will provide that you consent to the transfer and processing of personal and/or sensitive personal data to the new provider, subject to the requirement of the Data Protection Act 1998 and associated regulations.
Disclosure of information to third parties
In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets. If Towergate (or any of its subsidiary companies) or substantially all of its assets are acquired by a third party, personal data held by it about its customers will be one of the transferred assets.
We may of course be obliged by law to pass on your information to the police or any other law enforcement body, or statutory or regulatory authority.
You have the right to request a copy of the information we hold about you. Please write to the address above if you wish to request a copy of your data, stating the nature of your request. Please give us as much detail as possible about your business with us (eg policy numbers, claims numbers, and relevant dates and times.
We may use automated decision making in regard to your personal data for some services and products. You can request a manual review of the accuracy of an automated decision that you are unhappy with by writing to us at the above address.
More details on your rights under the data protection act can be found at the Information Commissioner’s Office website: www.ico.org.uk/for-the-public