The Bakers Claims Survey
In 1969 Bakers developed the first ever insurance policy specifically for Park Homes and ever since has prided itself on the quality, dedication and efficiency of all aspects of its service.
To monitor and maintain the required high level of service that the company deems as essential, Bakers has, over many years, operated a comprehensive special claims survey – and the good news is, it makes most positive reading.
Making light of it
A thunderstorm last April gave Mrs Moira Morgan who lives at Surrey Hills Park in Tadworth, a bit of a shock – literally. A flash of lightening struck Moria’s lounge, knocked out her lighting circuit and damaged her television and satellite TV box – but Bakers sorted it replacing the switching box, television and satellite box in double quick time.
“I have been with Bakers since 1984 and I was treated very well” says Moira
Oops!
Disaster struck Jack Wright’s Toshiba TV at his park home at Old Rectory Mews, St Columb in Cornwall earlier this year.
It fell off its wall stand from a height of about six feet, which led to the screen splitting. Not surprisingly, the damaged TV just wouldn’t work at all!
No problem for Bakers – within a week, Jack and his wife had a smart new 22” wide screen stereo television, complete with digital tuner back on their wall.
“Nice people to do business with” says Jack
Food for thought
Joy and John Mayes went hot and cold when their freezer failed to come back on after a power cut in their home ‘JJs’ at Grove Pack, Clacton. By the time the Mayes had noticed, all sorts of goodies had been ruined - steak, sausages, burgers, prawns, chicken and a whole lot more.
However, in no time at all, Bakers had settled their claim for a bumper shopping trip to the local supermarket so that they could re-stock.
“Bakers prompt handling of our claim was much appreciated.” says the Mayes
Service ‘Went down a storm’
Thomas and Betty Birch’s Park Home at Tudor Rose Park on the South Coast Road at Peacehaven, Sussex suffered damage to its corrugated, galvanised iron roof in a fierce hailstorm on the night August 6thlast year.
The roof of the 24 year old home, despite being painted was rusted in places and it was assessed as needing to be replaced.
“Bakers were friendly and fair and we appreciate their generous attitude to this claim.” says Tom and Betty Birch
Claims Satisfaction Survey
| Question | % (3 & 4) |
|---|---|
| Help provided by staff | 96% 4 |
| Speed of answering the phone | 93% 4 |
| Speed of receiving docs | 95% 4 |
| Clarity of the claim form | 95% 4 |
| How we explained the claim process | 92% 4 |
| Overall claim process | 94% 4 |
| The loss adjuster | 89% 3 |
4 = Excellent, 3 = Good, 2 = Satisfactory, 1 = Poor
Graphical results:
